At checkout, you'll see a "Discount code" field just before the payment step. Enter your code there, click "Apply," and your updated total will appear instantly.

Your store credit is applied automatically at checkout, just make sure you're logged in with the same email address used for your original order. Here's how:

1. Log in to your account.
2. Add your items to the cart.
3. Proceed to checkout, your available credit will be shown and applied automatically.

If your credit isn't showing up, double-check you're using the right email address, then try refreshing the page.

We offer free shipping on all orders. No hidden fees or surprises at checkout. What you see is what you pay!

All orders are processed within 1–3 business days. Please note that processing time does not include weekends or public holidays.

Once your order has been processed, we ship it via our free shipping service, which typically takes 6–10 working days to reach your destination.

As soon as your order ships, you'll receive a confirmation email containing your order number. You can check your delivery status at any time on our Track Order page by entering your order number.

You can cancel or amend your order within 1 hour of placing it. Get in touch with us as soon as possible at support@oaksoho.com with your order number. After that hour we can no longer cancel it, but you can use our returns process once it arrives.

We accept returns within 30 days of delivery. To be eligible, items must be unused and returned in their original condition and packaging. Please read our Return & Refund Policy carefully before initiating a return.

Yes, some exceptions apply, including partial refunds for used, damaged, or items not in their original condition.

Please email us at support@oaksoho.com within 48 hours of delivery with your order number and a photo of the damaged item. We'll sort out a replacement or refund for you right away.

If you have any questions or issues with your order, please reach out via our Contact page. We'll do our best to get back to you as quickly as possible.