Shipping policy

Oak Soho – Shipping Policy

At Oak Soho, we are committed to providing a smooth and hassle-free shopping experience. Below you will find our shipping policy, which includes processing times, delivery estimates, and important information for our customers in the United Kingdom.

1. Order Processing & Delivery Times

  • Processing Time: Orders are typically processed within 1–3 working days (Monday to Friday).
  • Transit Time: After processing, deliveries usually take 5–9 working days.
  • Order Cut-off Time: Orders placed before 11:00 pm GMT will be processed the same day.
  • Estimated Total Delivery Time: You can expect your order within 6–12 working days (Monday to Friday).

2. Shipping Information

  • Shipping Method: We offer standard delivery within the United Kingdom.
  • Shipping Costs: We provide free delivery on all orders.
  • Delivery Address: Orders are shipped to the address provided at checkout. Please double-check your details to avoid delays.

3. Order Changes

  • Change Window: You may amend your order within 1 hour of placing it.
  • How to Change: To request an amendment, please email us as soon as possible at support@oaksoho.com

4. Cancellations

  • Cancellation Window: You may cancel your order within 1 hour of placing it.
  • How to Cancel: To request a cancellation, please email us as soon as possible at support@oaksoho.com
  • Refunds: Approved cancellations will be refunded in accordance with our Return and Refund Policy.

5. Lost or Delayed Parcels

If your order is delayed or lost, please contact our support team at support@oaksoho.com, and we will resolve the issue as quickly as possible.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details. Please allow 24–48 hours for tracking updates to appear.

7. Incorrect Address

Please ensure your delivery details are correct before completing your purchase. Oak Soho is not responsible for orders shipped to incorrect addresses. If you need to update your details before dispatch, please contact us at support@oaksoho.com. Additional fees may apply for address changes after dispatch

8. Refused, unaccepted, or uncollected parcels

If a parcel is refused, not accepted upon delivery, or remains uncollected and is returned to us, we reserve the right to deduct a processing fee of £15 from the refund. This fee covers the shipping and handling costs incurred.

9. Estimated Delivery Times

  • Order Cut-off Time: 11:00 pm GMT
  • Processing Time: 1–3 working days (Monday to Friday)
  • Transit Time: 5–9 working days (Monday to Friday)
  • Estimated Total Delivery Time: 6–12 working days (Monday to Friday)
  • Shipping Origin: Please note that all orders are dispatched directly from our warehouses outside of the United Kingdom. The estimated delivery times provided take this international shipping into account.

By placing an order with Oak Soho, you agree to the terms outlined in this Shipping Policy. For further questions, please feel free to contact us.

Contact Us

If you need assistance, please contact our customer support team:

  • Email: support@oaksoho.com
  • Phone: +44 20 30518593

We appreciate your trust in Oak Soho and look forward to serving you.